Extendicare Heritage Lodge

Meet our team at Extendicare Heritage Lodge


There are many people you will meet who make up our team of qualified, experienced and dedicated health care professionals. We hire the best possible care and service providers – dedicated and caring individuals who promote quality of care and quality of life every day and for every person who lives at our home.

Lowell Friesen (Interim), Administrator, is responsible for the overall management and operations of our home. This individual can assist in answering any and all questions, especially those related to policies, procedures and the culture of our home.

Lowell Friesen (Interim), Director of Care (DOC), is responsible for supervising the nursing team and can answer any resident care questions including those related to nursing practice, personal care and care plans and routines.

Dr. Gilles Pinette, Medical Director, is the lead physician responsible for the coordination of clinical services in the home. This individual can assist in answering questions related to medical care, convalescent care, chronic disease management, medications, end of life care and more.

Kwame Sotyana & Kristen Holmes, Infection Prevention and Control (IPAC) Lead, oversees the home’s Infection Prevention and Control Program by leading the planning, development, implementation, coordination and evaluation of the home’s program, supported by regional Extendicare IPAC specialists and Extendicare’s IPAC community of practice which set evidence-based best practices in Infection Control.

In addition to these key positions, our home has a qualified management team that oversees all aspects of the home including health care, recreation, dietary and support services.

Here’s how:

Your care needs, questions, or concerns can be attended to by our team of dedicated specialists, including:

  • Registered Nurses
  • Registered Practical Nurses/Licensed Practical Nurses
  • Personal Support Workers/Health Care Aides
  • Recreation Program Leaders
  • Certified Activity Aides
  • Physicians
  • Social Workers
  • Registered Dieticians
  • Cooks (including certified Red Seal Chefs)
  • Dietary Aides
  • Laundry Aides
  • Housekeeping Aides
  • Maintenance Staff
  • Administrative Staff

We have specialists in wound care, continence care, falls prevention, end of life care, chronic disease management and dementia care.

We work with physiotherapists, occupational therapists, speech-language pathologists, dentists, podiatrists, and beauticians to ensure you have timely access to specialized therapies and services. Additional fees may apply for some of these services.

We also partner with educational institutions, researchers, and community organizations to develop or deliver innovative programs and services that will enhance your experience with us.